**Refund Policy**
This Refund Policy outlines the conditions under which refunds may be issued for transactions made through the COVERAGE CONNECTION L.L.C. website, managed and operated by COVERAGE CONNECTION L.L.C., a Delaware entity. By making a purchase on this site, you agree to the terms of this Refund Policy.
**1. Eligibility for Refunds**
1.1 Refund requests must be submitted within thirty (30) days from the date of the transaction.
1.2 To be eligible for a refund, the services must not have been utilized or commenced. If the services have begun, refunds may be prorated based on the extent of usage.
1.3 Physical products must be returned unused, in their original condition, and with all original packaging and documentation.
**2. Non-Refundable Items**
2.1 Digital products that have been downloaded or accessed.
2.2 Customized or personalized services that have been specifically tailored to the client's requirements.
2.3 Subscription fees already incurred and billed prior to the refund request.
**3. Refund Request Procedure**
3.1 To request a refund, the client must contact our customer support team at support@coverageconnection.com, providing the order details, including the transaction ID, and a detailed reason for the refund request.
3.2 Upon receipt of the refund request, COVERAGE CONNECTION L.L.C. will review the request and respond within seven (7) business days.
3.3 If the refund request is approved, the refund will be processed through the original payment method within ten (10) business days of approval.
**4. Partial Refunds**
4.1 In certain cases, partial refunds may be issued at the discretion of COVERAGE CONNECTION L.L.C. This is particularly applicable where services have been partially used.
**5. Processing Time for Refunds**
5.1 Refunds will be processed within ten (10) business days following the approval of the refund request.
5.2 The time it takes for the refund to reflect in the client's account may vary depending on the client's bank or credit card provider.
**6. Exchanges**
6.1 COVERAGE CONNECTION L.L.C. does not offer exchanges for products or services. Clients who are unsatisfied with a product or service may request a refund and place a new order.
**7. Contact Information**
7.1 For any questions or concerns regarding this Refund Policy, clients are encouraged to contact us at support@coverageconnection.com.
**8. Governing Law**
8.1 This Refund Policy shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
**9. Amendments**
9.1 COVERAGE CONNECTION L.L.C. reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and it is the client’s responsibility to review this page periodically for updates.
This site is owned and managed by COVERAGE CONNECTION L.L.C., a Delaware entity.